Customer Service

Our Money Back Guarantee to Our Customers

We appreciate your business and want you to enjoy the handcrafted items you purchase from Tilonia. Whenever you are not satisfied with an item you have purchased from our store, you may return the item to us for any reason. We will exchange the item or refund the cost of the merchandise. For US customers wishing to exchange an item, we will pay for shipping the item to our US return address and for shipping the exchange item to you. That's our commitment to you to ensure that you are a satisfied customer when you shop at Tilonia.

Shipping

Items in inventory in our US offices may be shipped using US Postal Service or FedEx or UPS Ground. Items in inventory in our India stockroom will be shipped via international express mail. There is no additional charge for US customers for this express mail shipment, however a signature is required for delivery.

International express mail packages are tracked and we will provide you with the tracking number once your order has shipped. Typically, packages take 7 to 10 business days to reach the US, however during the holiday season, deliveries may take considerably longer.

International express mail packages require a signature for delivery. If the package is not signed for or picked up at the US Post Office, the package is returned to India within 5 business days. Customers asking for a reshipment of a package returned by the US Postal Service will be charged for the reshipment.

Your online order will be confirmed via email and you will be notified of any items in your order which are not currently in stock. If an item is not available, we will offer you alternatives that are.

Standard Delivery for Items Stocked in US

• 4-7 days (plus 1-2 business days for processing)
• Starting at $4.95 (see chart below)

International Delivery for Items Stocked in India

• 7-10 business days (plus 1-2 business days for processing) 

• International orders are shipped via international express mail service to countries other than the US or Canada at 15% of order. All international sales are final as we accept returns only in the US.

Orders are shipped at buyer's own risk via international express mail. UK customers should be aware that we have experienced some lost packages in delivery to the UK.

Shipping Costs

Shipping cost is based on the amount you order and covers shipment to a single address:

Value of Order     Shipping Charge

$0.00 – $25.00  $4.95
$25.01 – $50.00 $6.95
$50.01 – $75.00 $8.95
$75.01 – $100.00 $10.95
$100.01 – $150.00 $12.95
$150+ 10% of order

Returns Policy

US customers may return an item for exchange or refund for any reason. When you return an item, please make your return within 30 days of your purchase and indicate the reason for your return. We will exchange the item or refund the cost of the merchandise. For US customers wishing to exchange an item, we will pay for shipping the item to our US return address and for shipping the exchange item to you. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement once we have received your returned item. Return any items to Friends of Tilonia, Inc. at the address below.

Our goal is to provide you with outstanding service, however, we are unable to refund your purchase if we do not receive the item you are returning or if there is no proof of delivery. USPS offers an inexpensive proof of delivery service. You may also wish to insure your item to cover any loss or damage during return delivery. When you return an item to us, please notify us at shop@tilonia.com.

Payments

We accept American Express, Master Card, Visa, as well as PayPal payments to shop@tilonia.com.

Care Instructions

Tilonia® bedding and table linens are washable. Please download our cleaning instructions for how best to care for your purchase from Tilonia.

Still Have Questions?

Email us for more details: shop@tilonia.com

How to Contact Us

Ellen Fish
Friends of Tilonia, Inc.
134 Lincoln Place No 2
Brooklyn, NY 11217

The best way to reach us is via email to shop@tilonia.com.
Or call (718) 230-8008 and leave a message and we will call you back.

Thank you for shopping at Tilonia!